Mr. Rooter Plumbing of Winston Salem
Review Summary
- Positive: Customers consistently praise the promptness, professionalism, and helpfulness of the customer service and technicians. Morgan is frequently mentioned and highly recommended for his thoroughness, knowledge, and communication skills.
- Mixed: Some customers are satisfied with the service and recommend the company.
- Negative: One customer found the price for a simple repair too high and another experienced a lack of follow-up and communication regarding a quote for a larger job.
Reviews
View All on Google4.8
(230 reviews)
Jennifer Waugh
Great experience with this company from start to finish. Professional customer service over the phone — dispatcher had a technician to my house in about 5 minutes! Morgan did excellent work and informed me of everything he was doing along the way, providing a detailed estimate with different options. His work was great, cleaned up, and was personable and offered helpful suggestions to prevent future problems. I would 100% recommend.
Whitney
I called and Mr. Rooter answered! No hesitations or delays. I am beyond satisfied with the promptness, professionalism and service of this company. Jay was amazing with the communication and setting up the appointment; he promised and delivered. Morgan was a great technician. Very knowledgeable and friendly. I would definitely recommend.
Barbara Reece
Morgan was extremely thorough, knowledgeable, and polite. He explained everything he did and why he was doing it. I would highly recommend Morgan. I actually asked for him when I had an additional issue, because I was so pleased with his performance on his first visit. The second time he came out was exactly like the first! Great job Morgan!!
Erin Branch
Plumber arrived on time and was very polite but would have charged $524 to replace a drain in a bathroom sink. Apparently the prices are set nationally. I found someone else to complete the work for less than the $107 service call.
Shanika Gambrell